Rapid Response-The core of HotelEXPERT
Seamlessly enter and manage guest requests and work orders. With a couple of clicks, you can instantly communicate with the relevant department to deliver your guests’ needs in real time.
Our powerful reporting suite gives you an overview of your staff’s responsiveness and guests’ most common needs. Use our live interactive dashboard to instantly monitor and identify problems.
Prevention is better than a cure. With our Preventative Maintenance Buddy module, you can get ahead of the game and fix property issues before they arise. Kill those monsters while they are small.
Our PMS interface pulls only the relevant information you need to see the name of the guest in any occupied room.
A guest has called for something. You dispatched the ticket and hotel staff attended to their request. Is the guest happy? Use our call back function to monitor guest satisfaction levels. Instant email alerts are sent to managers for any dissatisfied responses so you can start service recovery immediately.
Make sure your guests are heard immediately with our brand new Push Notification Module, using our iOS9 and Android Mobile Apps. Choose between “Round Robin” push whereby every tickets gets auto assigned to a specific user or “Bulk Blast” where every user in a specific department gets the notification and thereafter the user can assign the task to themselves.
IVR “Interactive Voice Response“
Make life easier for your housepersons with our IVR module. Close tickets through the room phones with a simple code. Save time and money while having full accountability of closed tasks.
Manager on Duty
Do you keep seeing and thinking of issues that need to be resolved but by the time you have a chance to tell someone, you get caught up on other stuff? Use our Manager on Duty module to quickly note that required paint job you’ve noticed and have it instantly booked and dispatched to the relevant department. Don’t let your busy schedule keep you from getting every detail of your hotel perfect.
Our housekeeping module is designed to make any dispatch requests from your houseperson team as easy as possible. Don’t let them get bogged down with excessive information. A simple module makes it easier and more likely that tickets will be created.