How HotelEXPERT Works
We first want to get to know your property and how it works so we can provide you with the best customer service. Our HotelEXPERT consultants will come to your property to learn the ins and outs. Our consultants will then customize your platform to fit your management style and brand guidelines.
Once the software is in place, it’s as easy as 1-2-3!
- When a guest calls with a request, your staff or our operators input the ticket into HotelEXPERT and it automatically dispatches the appropriate staff member.
- The staff member performs the task and closes the ticket via mobile device or house phone.
- The ticket registers as closed in your system and HotelEXPERT gathers analytics on the staff member’s efficiency and guest preferences. You receive real-time analytics and reporting on staff performance, ticket status, preventative maintenance and custom reports—all of which are designed for your needs.